Welcome to MENSTRING, an online store specializing in the sale of male underwear. We are committed to providing a high-quality shopping experience, including a straightforward returns and refunds policy that is compliant with EU regulations.
This returns and refunds policy explains how you can return or exchange a product if you are not satisfied with your purchase.
By using our website or making a purchase from us, you indicate that you accept this returns and refunds policy and agree to be bound by it. If you do not agree to this returns and refunds policy, please do not use our website or make a purchase from us.
Under EU regulations, you have the right to cancel your purchase within 14 days of delivery without giving any reason.
To exercise your right to cancel, please contact us as soon as possible to let us know that you wish to cancel your purchase.
You must then return the product to us within 14 days of notifying us of your cancellation.
The product must be in its original condition, with all tags and packaging intact.
You will be responsible for the cost of returning the product to us.
If you cancel your purchase within the 14-day cooling off period, we will refund the full purchase price of the product to you, including any delivery charges.
We will process your refund within 14 days of receiving the returned product.
We will refund you using the same payment method that you used to make your purchase.
If you wish to exchange a product, please contact us to let us know which product you would like to receive instead.
We will then provide you with instructions on how to return the original product and place a new order for the replacement product.
You will be responsible for the cost of returning the original product to us.
If a product is faulty or damaged, please contact us as soon as possible so that we can assist you.
We will arrange for the product to be collected from you and will either provide you with a refund or exchange the product for a new one, as appropriate.
We reserve the right to change this returns and refunds policy at any time without notice.
Your continued use of our website or purchase of our products following any changes to this returns and refunds policy will be deemed acceptance of those changes.
If you have any questions about our returns and refunds policy, please contact us at [email protected].
This returns and refunds policy was last updated on January 15 2023.